Frequently Asked Questions

2025/08/28

Frequently Asked Questions (FAQs)

Welcome to Juancheng Libao Trading Co., Ltd. We are committed to providing you with a quality shopping experience. Below are answers to some frequently asked questions to help you better understand our services. If you have any further questions, please feel free to contact us.

1. How do I place an order?

You can browse the products you like on our website, add them to your shopping cart, and follow the prompts to complete the checkout process. After successfully submitting your order, you will receive a confirmation email.

2. Do I need to create an account to purchase?

While you can order as a guest without registering, we recommend creating an account for a more convenient shopping experience, to review your order history, and to receive the latest promotions.

3. How does it take to process an order?

Orders are typically processed within 1-2 business days after payment is confirmed. Once processed, you will receive a shipping notification email.

4. How do I track my package?

After shipment, we will send an email with a tracking number. You can use this number to check the delivery status of your package on the logistics company's website.

5. How do I request a return or exchange?

For returns or exchanges, please contact our customer service team within 7 days of receiving your item by emailing  service@mail.rimvelon.com or calling 19212379405. Please ensure the item is unused and in its original packaging.

6. What payment methods do you accept?

We accept a variety of payment methods, including credit cards, debit cards, and other electronic payment platforms. All transactions are processed through secure channels.

7. What if I received a damaged item?

If you receive a damaged item, please take a photo immediately and contact us within 24 hours using the above contact information. We will assist you in resolving the issue as quickly as possible.

Thank you for choosing Juancheng Libao Trading Co., Ltd. and wish you a happy shopping!