Warranty Policy

2025/08/28

Warranty Policy

Juancheng Libao Trading Co., Ltd. is committed to providing high-quality products and excellent after-sales service. Our warranty policy is designed to ensure your satisfaction with your purchase and provide you with the necessary support.

1. Warranty Coverage

Our products are covered by a 12-month manufacturer's limited warranty.
This warranty only covers product failures under normal use and does not cover damage caused by misuse, abuse, or improper maintenance.

2. Claims Process

To file a warranty claim, please contact our customer service team at  service@mail.rimvelon.com or call 19212379405.
Please provide proof of purchase, a description of the problem, and relevant photos so we can expedite your claim.

3. Repairs and Replacements

Once the warranty claim has been confirmed, we will provide a free repair. If the product cannot be repaired, we will replace it, depending on the circumstances.
If a replacement is unavailable due to inventory issues, we will negotiate alternative solutions, including a possible refund.

4. Shipping Costs

If the warranty claim is met, we will cover the return shipping costs for returns or repairs. Repairs and return shipping costs not covered by the warranty are the customer's sole responsibility.
5. Special Notes

Warranty service only applies to products purchased through official channels. Products purchased from unauthorized third parties are not covered by this warranty.
6. Inquiries and Support

If you have any questions about the warranty policy or need further assistance, please feel free to contact our customer service team. We are committed to providing you with timely and professional service.
Thank you for choosing Juancheng Libao Trading Co., Ltd. We look forward to providing you with a pleasant shopping and after-sales experience!