Shipping and Delivery Policy

2025/08/28

Shipping and Delivery Policy

Juancheng Libao Trading Co., Ltd. is committed to providing you with fast and reliable shipping and delivery services. Please read the following policy to understand our delivery procedures and standards.

1. Processing Time

All orders will be processed within 1-2 business days after payment is confirmed.

Once processing is complete, you will receive an email update on your order status, including the estimated shipping time.

2. Delivery Area

We currently offer delivery within Singapore. For international delivery, please contact us in advance for more information.

3. Delivery Methods and Times

We partner with several reputable logistics companies to ensure your package is delivered safely and promptly.

Standard delivery time is typically 3-7 business days, but may vary depending on the delivery address.

4. Package Tracking

Once your package has been shipped, you will receive an email with a tracking number. You can use this number to check the delivery status of your package online at any time.

5. Delays and Issues

We are not responsible for delays caused by holidays or force majeure events (such as natural disasters or epidemics), but we will notify you as soon as possible and assist in resolving any issues.
6. Delivery Issues

If you discover a damaged package or missing items upon delivery, please take photos immediately for evidence and contact our customer service team within 24 hours via email at service@mail.rimvelon.com or call 19212379405.

Contact Us

If you have any questions or special delivery requests, please contact our customer service team via email at  service@mail.rimvelon.com or call 19212379405. We are happy to assist you and ensure a satisfactory shopping experience.

Thank you for choosing Juancheng Libao Trading Co., Ltd. as your shopping platform. We look forward to providing you with excellent service!