Return and Exchange Policy

2025/08/28

Return and Exchange Policy

Juancheng Libao Trading Co., Ltd. is committed to ensuring customer satisfaction and providing a worry-free shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange according to the following policy.

1. Return and Exchange Requirements

Products can be returned or exchanged within 7 days of receipt.

Products must be unused and retain their original packaging, tags, and all included accessories.

Returns or exchanges due to damage or misuse will not be accepted.

2. Return and Exchange Process

Please contact our customer service team at  service@mail.rimvelon.com or 19212379405 to initiate the return or exchange process.

Please provide your order number, reason for return or exchange, and relevant photos (if applicable). We will provide you with detailed return or exchange instructions after verification.

Send the product back to our designated address along with your original receipt.

3. Costs and Liabilities

Shipment costs will be borne by us for returns or exchanges due to product quality issues.
4. Refund Processing

Once the return is received and approved, we will process the refund within 7 business days.
The refund will be credited to your account using the original payment method. The processing time depends on the payment platform or bank.
5. Special Notes

Promotional and customized items may not be subject to our return and exchange policy. Please consult customer service for details before purchasing.
Please keep your shipping receipt until you receive your refund or exchange.
Contact Us

If you have any questions or need further assistance, please feel free to contact our customer service team at  service@mail.rimvelon.com or 19212379405. We are happy to assist you.

Thank you for choosing Juancheng Libao Trading Co., Ltd. We look forward to providing you with a pleasant shopping experience!